The Human Impact of Crisis Management

ABOUT THIS COURSE

This course was created to upskill anyone interested in managing any crisis. The goal of this course is not for you to have a response for every crisis but to navigate it effectively by understanding the human impacts during a crisis. The belief is that to manage a crisis, one needs to understand the behaviors of people in it. With that, one will be in a better position to cope with any kind of crisis.

Learning Outcomes

  1. Stay calm in crisis situations
  2. Manage the blame culture during a crisis
  3. Communicate effectively and intentionally in a crisis
  4. Think straight and strategize in any kind of crisis

SESSIONS

  1. The Introduction
  2. The Blame Game
  3. The Fear Triggers
  4. The PTSD Warning
  5. The Empathy Muscle
  6. The Leading Leader
  7. The Effective Communicator
  8. The Prepared Prepares

8

Sessions

67

Minutes

Chow Kok Wah
Program Director, Institution of Engineers

Kok Wah has a wealth of experience – having been in the aviation industry for more than 30 years – from managing more than 1000 engineers and technicians to servicing more than 60% of aircraft from all over the world arriving at Changi Airport, earning annual revenues of up to SGD400 million for his organization.

Chow Kok Wah bg

Chow Kok Wah
Program Director, Institution of Engineers

8

Sessions

67

Minutes

ABOUT THIS COURSE

This course was created to upskill anyone interested in managing any crisis. The goal of this course is not for you to have a response for every crisis but to navigate it effectively by understanding the human impacts during a crisis. The belief is that to manage a crisis, one needs to understand the behaviors of people in it. With that, one will be in a better position to cope with any kind of crisis.

Learning Outcomes

  1. Stay calm in crisis situations
  2. Manage the blame culture during a crisis
  3. Communicate effectively and intentionally in a crisis
  4. Think straight and strategize in any kind of crisis

SESSIONS

  1. The Introduction
  2. The Blame Game
  3. The Fear Triggers
  4. The PTSD Warning
  5. The Empathy Muscle
  6. The Leading Leader
  7. The Effective Communicator
  8. The Prepared Prepares

ABOUT THE COURSE MASTER

Chow Kok Wah
Program Director, Institution of Engineers

Kok Wah has a wealth of experience – having been in the aviation industry for more than 30 years – from managing more than 1000 engineers and technicians to servicing more than 60% of aircraft from all over the world arriving at Changi Airport, earning annual revenues of up to SGD400 million for his organization.

(*Billed annually)