Take Your Restaurant Service from Ordinary to WOW!

ABOUT THIS COURSE

This training program is designed for the food & beverage (F&B) industry to maintain and enhance customer service standards.

This course is specially developed by Meta Consulting – a leading consultancy in Asia focused on values-based, consulting, coaching and learning development services. After the course, you will walk away equipped with the skills to improve customer satisfaction while increasing employee morale.

 

In this course, you will learn how to:

  • WOW your customers by leaving a lasting impression.
  • Use service tips to handle challenging situations with poise and professionalism.
  • Be a service professional through your proactive actions and OnePlus attitude.
  • Manage difficult customers more effectively.

SESSIONS

  1. Why is Customer Service Important?
  2. Touchpoint #1: Reservations
  3. Touchpoint #2: Enter and Order
  4. Touchpoint #3: Dine and Deliver
  5. Touchpoint #4: Pay and Leave
  6. Touchpoint #5: Follow Up
  7. It’s All About the Customer

7

Sessions

75

Minutes

Dr John Ng
Chief Passionary Officer, Meta Consulting

Dr Ng is Chief Passionary Officer, Meta Consulting, specializing in leadership development and organizational consultancy. His expertise includes leadership coaching, team effectiveness and change management. He has over 25 years of consultancy and training experience with top corporations, academic institutions and NPOs. He also founded Eagles Mediation & Counseling Centre.

dr-john-ng

Dr John Ng
Chief Passionary Officer, Meta Consulting

7

Sessions

75

Minutes

ABOUT THIS COURSE

This training program is designed for the food & beverage (F&B) industry to maintain and enhance customer service standards.

This course is specially developed by Meta Consulting – a leading consultancy in Asia focused on values-based, consulting, coaching and learning development services. After the course, you will walk away equipped with the skills to improve customer satisfaction while increasing employee morale.

 

In this course, you will learn how to:

  • WOW your customers by leaving a lasting impression.
  • Use service tips to handle challenging situations with poise and professionalism.
  • Be a service professional through your proactive actions and OnePlus attitude.
  • Manage difficult customers more effectively.

SESSIONS

  1. Why is Customer Service Important?
  2. Touchpoint #1: Reservations
  3. Touchpoint #2: Enter and Order
  4. Touchpoint #3: Dine and Deliver
  5. Touchpoint #4: Pay and Leave
  6. Touchpoint #5: Follow Up
  7. It’s All About the Customer

ABOUT THE COURSE MASTER

Dr John Ng
Chief Passionary Officer, Meta Consulting

Dr Ng is Chief Passionary Officer, Meta Consulting, specializing in leadership development and organizational consultancy. His expertise includes leadership coaching, team effectiveness and change management. He has over 25 years of consultancy and training experience with top corporations, academic institutions and NPOs. He also founded Eagles Mediation & Counseling Centre.

(*Billed annually)