Take your hotel service from Ordinary to WOW!

This training program is designed for the hotel and hospitality industry to maintain and enhance customer service standards.

Specially developed by Meta Consulting – a leading consultancy in Asia focused on values-based, consulting, coaching and learning development services – the objective of the Meta OnePlus Hotel Suite is to equip hotel employees with the skills to improve guest satisfaction while increasing employee morale.

In this course, you will walk away knowing how to:

  • Wow your customers in your area of service
  • Use service tips to handle challenging situations
  • Be a service professional through your proactive actions and OnePlus attitude
  • Manage difficult customers more effectively

Session Titles:

  1. Why Care About Customer Service?
  2. The Service Satisfaction Equation
  3. Arrival & Check-In
  4. Escorting to Room
  5. Rooming the Guest
  6. Departure and Check-Out
  7. Follow-Up
  8. Summary/Wrap up
Course Length

Minutes: 79
Sessions: 8
Actions: 79

Content Creator

Dr John Ng

Dr Ng is Chief Passionary Officer, Meta Consulting, specializing in leadership development and hospitality consultancy. His expertise includes leadership coaching, team effectiveness and change management. He has over 25 years of consultancy and training experience with top corporations, academic institutions and NPOs. He also founded Eagles Mediation & Counseling Centre.


Serene Chua