Reinventing the Hospitality Industry in the New Normal

ABOUT THIS COURSE

The pandemic has compelled us to look at life differently as we reset, recalibrate and rebuild.

Traditional and tested ways are evolving to ensure that these are kept in pace with the new normal that we find ourselves in.

 

The hospitality industry is not spared. One of hardest-hit industries during the pandemic, it perhaps has propelled this industry to evolve in an accelerated pace – in a good way.

 

Demands and desires have changed with greater awareness of well-being and the environment, along with faster and easier access to information through the big web. Businesses have to rethink their interaction with customers and their offerings which must come with the responsibility to the stakeholders. What are fundamentals? What has changed and will continue to change?

 

At the end of this course, you will:

  1. Be able to execute the organizational vision
  2. Adapt and lead through unprecedented situations
  3. Inspire, motivate your teams

Nurture a safe workplace environment

SESSIONS

  1. Pleasure or Pressure: Why Hospitality?
  2. Curveballs: Leading through Challenges
  3. Golden Rule: Culture Matters
  4. Orchestra: Team Trust
  5. The New Normal: Fresh Issues
  6. Blessed to Bless: A Different Mindset

6

Sessions

48

Minutes

Mr. Choe Peng Sum

CEO, Pan Pacific Hotels Group

Mr. Choe Peng Sum

CEO, Pan Pacific Hotels Group

Mr. Choe Peng Sum is an astute and well-respected Chief Executive Officer with a demonstrated history of over 40 years of experience in the hospitality industry. His experience spans managing and developing hotels, resorts and serviced apartments worldwide. Currently, as CEO of Pan Pacific Hotels Group, he is in charge of their performance, operations, marketing and brand standards, as well as the business development of the Group’s portfolio.

choe-peng-sum

Chief Content Creator
Chief Passionary Officer, Meta Consulting

12

Sessions

206

Minutes

ABOUT THIS COURSE

Gallup polls have shown that DISENGAGEMENT is a worldwide phenomenon. Maybe you can recognize it at your workplace?

  • Passionless, distracted staff members who drag their feet to work.
  • You’re caught between top leadership and staff.
  • The team you work with are back-stabbing competitors instead of friends.
  • Good staff are resigning because of impossible deadlines and KPIs.
  • People are being sacrificed at the altar of profitability (maybe you?).
If this is you and your workplace, then this course is for you!

Restore Passion, Pride and Productivity at your workplace through Emotional Engagement as we:

  • Identify dysfunction at the workplace;
  • Explore contributing factors of disengagement;
  • Understand Engagement Quotient; and
  • Discover 10 ways you can be a Leader who engages and energizes your Team.

SESSIONS

  1. The Cost of Disengagement
  2. Why Are Employees Disengaged? I
  3. Why Are Employees Disengaged? II
  4. The Impact on Disengaged Workers
  5. YOU are the Key to Change
  6. Eeks! Feelings?
  7. We are DNAed for Relationships
  8. Hey! I’m All Grown Up! Really?
  9. We are Made for Relationships
  10. Leadership Makes the Difference
  11. Engage the Team
  12. Improve Your Engagement Quotient

ABOUT THE COURSE MASTER

Dr. John Ng
Chief Passionary Officer, Meta Consulting

Dr Ng is Chief Passionary Officer, Meta Consulting, specializing in leadership development and hospitality consultancy. His expertise includes leadership coaching, team effectiveness and change management. He has over 25 years of consultancy and training experience with top corporations, academic institutions and NPOs. He also founded Eagles Mediation & Counseling Centre.

(*Billed annually)