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Reinventing the Hospitality Industry in the New Normal
ABOUT THIS COURSE
The pandemic has compelled us to look at life differently as we reset, recalibrate and rebuild.
Traditional and tested ways are evolving to ensure that these are kept in pace with the new normal that we find ourselves in.
The hospitality industry is not spared. One of hardest-hit industries during the pandemic, it perhaps has propelled this industry to evolve in an accelerated pace – in a good way.
Demands and desires have changed with greater awareness of well-being and the environment, along with faster and easier access to information through the big web. Businesses have to rethink their interaction with customers and their offerings which must come with the responsibility to the stakeholders. What are fundamentals? What has changed and will continue to change?
At the end of this course, you will:
- Be able to execute the organizational vision
- Adapt and lead through unprecedented situations
- Inspire, motivate your teams
Nurture a safe workplace environment
SESSIONS
- Pleasure or Pressure: Why Hospitality?
- Curveballs: Leading through Challenges
- Golden Rule: Culture Matters
- Orchestra: Team Trust
- The New Normal: Fresh Issues
- Blessed to Bless: A Different Mindset
6
Sessions
47
Minutes
Mr. Choe Peng Sum
CEO, Pan Pacific Hotels Group
Mr. Choe Peng Sum
CEO, Pan Pacific Hotels Group
Mr. Choe Peng Sum is an astute and well-respected Chief Executive Officer with a demonstrated history of over 40 years of experience in the hospitality industry. His experience spans managing and developing hotels, resorts and serviced apartments worldwide. Currently, as CEO of Pan Pacific Hotels Group, he is in charge of their performance, operations, marketing and brand standards, as well as the business development of the Group’s portfolio.
Mr. Choe Peng Sum
CEO, Pan Pacific Hotels Group
6
Sessions
47
Minutes
ABOUT THIS COURSE
Gallup polls have shown that DISENGAGEMENT is a worldwide phenomenon. Maybe you can recognize it at your workplace?
- Passionless, distracted staff members who drag their feet to work.
- You’re caught between top leadership and staff.
- The team you work with are back-stabbing competitors instead of friends.
- Good staff are resigning because of impossible deadlines and KPIs.
- People are being sacrificed at the altar of profitability (maybe you?).
Restore Passion, Pride and Productivity at your workplace through Emotional Engagement as we:
- Identify dysfunction at the workplace;
- Explore contributing factors of disengagement;
- Understand Engagement Quotient; and
- Discover 10 ways you can be a Leader who engages and energizes your Team.
SESSIONS
- The Cost of Disengagement
- Why Are Employees Disengaged? I
- Why Are Employees Disengaged? II
- The Impact on Disengaged Workers
- YOU are the Key to Change
- Eeks! Feelings?
- We are DNAed for Relationships
- Hey! I’m All Grown Up! Really?
- We are Made for Relationships
- Leadership Makes the Difference
- Engage the Team
- Improve Your Engagement Quotient
ABOUT THE COURSE MASTER
Mr. Choe Peng Sum
CEO, Pan Pacific Hotels Group
Mr. Choe Peng Sum is an astute and well-respected Chief Executive Officer with a demonstrated history of over 40 years of experience in the hospitality industry. His experience spans managing and developing hotels, resorts and serviced apartments worldwide. Currently, as CEO of Pan Pacific Hotels Group, he is in charge of their performance, operations, marketing and brand standards, as well as the business development of the Group’s portfolio.
(*Billed annually)
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