ABOUT THIS COURSE
Welcome to the course “5 Great Insights in Conflict Management,” which is part of “Smiling Tiger, Hidden Dragon: Managing Conflicts Asian Style” by Dr. John Ng.
According to Christopher Moore, conflicts can be categorized into five types: Data, Structural, Interests, Relational, and Values.
Properly identifying and categorizing conflicts can help prevent and manage them more competently. Each type of conflict has specific ways to resolve them, which can prevent conflicts from escalating.
The learning outcomes include gaining confidence in dealing with conflict, building successful relationships and careers, reducing stress and anxiety levels, and increasing participation and engagement from co-workers and family members.
Excited to learn more about conflict resolution? Let’s get started!
SESSIONS
- Data Conflict
- Structural Conflict
- Perceived Incompatible Interests
- Relational Conflict
- Value-Based Conflict