ABOUT THIS COURSE
You are bound to encounter a crisis at some point in your career. It’s almost inevitable. Crisis management has become extremely important, especially with the growth of social media – damaging news could be made public within minutes.
But don’t let that faze you. It is possible to ready yourself and your organization to deal with crises that could come your way.
This course teaches you all you need to know to prepare for any crisis – from industrial accidents to environmental. We break down the steps on how to identify a crisis, how to make timely decisions, how to communicate through a crisis, and how to deal with the media.
SESSIONS
- What is Crisis Management?
- Stage 1 Preparation & Planning
- Stage 2 Mitigation & Recovery
- Stage 3 Resolution & Improvement
- Leadership in Managing a Crisis
- Learning from Past Pitfalls
- Effective Crisis Communications
