Transforming Conflict into Opportunity

Everyone knows conflict is inevitable. It is almost an everyday affair. Conflict has a way of showing up in the oddest of places: in crowded parking lots, when driving a car; at family outings, business meetings, and corporate training, at funerals, religious meetings, weddings, and even during a honeymoon!

Some conflicting situations go away by themselves. Some of them are forgotten. Others linger in our psyche for a long time. For example, in Asia, the Palestinian-Israeli conflict remains unresolved today. The tension between North and South Korea, which seems in danger of flaring up at any time, has lasted more than 50 years!

We can learn to intervene and recover from conflict by understanding and embracing the Meta 8 Golden Rules.

Session Titles

  1. Avoid Personal Attacks
  2. Assume Responsibility
  3. Apply Active Listening Skills
  4. Able to Focus on Issues
  5. Adopt the Right Issue
  6. Attend to one issue at a time
  7. Agree on appropriate time to fight
  8. Align to Supra-Ordinate Goals
Course Length

Minutes: 70
Sessions: 8
Actions: 70

Chief Content Creator

Dr. John Ng

Dr Ng is Chief Passionary Officer, Meta Consulting, specializing in leadership development and hospitality consultancy. His expertise includes leadership coaching, team effectiveness and change management. He has over 25 years of consultancy and training experience with top corporations, academic institutions and NPOs. He also founded Eagles Mediation & Counseling Centre.

Curator

Serene Chua