Everyone knows conﬂict is inevitable. It is almost an everyday affair. Conﬂict has a way of showing up in the oddest of places: in crowded parking lots, when driving a car; at family outings, business meetings, and corporate training, at funerals, religious meetings, weddings, and even during a honeymoon!
Some conﬂicting situations go away by themselves. Some of them are forgotten. Others linger in our psyche for a long time. For example, in Asia, the Palestinian-Israeli conﬂict remains unresolved today. The tension between North and South Korea, which seems in danger of ﬂaring up at any time, has lasted more than 50 years!
We can learn to intervene and recover from conﬂict by understanding and embracing the Meta 8 Golden Rules.
- Avoid Personal Attacks
- Assume Responsibility
- Apply Active Listening Skills
- Able to Focus on Issues
- Adopt the Right Issue
- Attend to one issue at a time
- Agree on appropriate time to fight
- Align to Supra-Ordinate Goals
Chief Content Creator
Dr. John Ng
Dr Ng is Chief Passionary Officer, Meta Consulting, specializing in leadership development and hospitality consultancy. His expertise includes leadership coaching, team effectiveness and change management. He has over 25 years of consultancy and training experience with top corporations, academic institutions and NPOs. He also founded Eagles Mediation & Counseling Centre.