The 12 Destructive Conflict Styles

When you observe the tiger’s claws, what comes to your mind? Tigers use their claws to capture their prey by attacking, devouring and ripping their prey apart. Similarly, we humans have our own claws. At times, we use them when we are dealing with conflict.

At every level, we have staff at varying levels of competence, or the lack thereof. Many of us are incompetent in managing conflicts. Some choose the wrong time to confront. Some are always avoiding conflict. Yet others do not know how to recover from conflict.

In this program, we will:

  • Gain an overview of The 12 Conflict Styles;
  • Identify our own dominant conflict styles; and
  • Acquire skills to manage conflicts.

Session Titles:

  1. ‘Yak, yak, yak…’ – Nagging
  2. “You’d better stop it right NOW!” – Harsh Start-Ups
  3. You Are an Idiot! Criticism
  4. Not My Fault! Defensiveness
  5. Contempt
  6. Stonewalling
  7. ‘One-leg’ Kicking
  8. Failure in Repair and Failure to Repair
  9. Smiling Tiger, Hidden Dragon
  10. Confession Approach
  11. Physical Violence – Bullying and Threats
  12. More Negativity than Positivity
Course Length

Minutes: 135
Sessions: 12
Actions: 135

Chief Content Creator

Dr. John Ng

Dr Ng is Chief Passionary Officer, Meta Consulting, specializing in leadership development and hospitality consultancy. His expertise includes leadership coaching, team effectiveness and change management. He has over 25 years of consultancy and training experience with top corporations, academic institutions and NPOs. He also founded Eagles Mediation & Counseling Centre.


Serene Chua