When you observe the tiger’s claws, what comes to your mind? Tigers use their claws to capture their prey by attacking, devouring and ripping their prey apart. Similarly, we humans have our own claws. At times, we use them when we are dealing with conflict.
At every level, we have staff at varying levels of competence, or the lack thereof. Many of us are incompetent in managing conﬂicts. Some choose the wrong time to confront. Some are always avoiding conﬂict. Yet others do not know how to recover from conﬂict.
In this program, we will:
- Gain an overview of The 12 Conflict Styles;
- Identify our own dominant conflict styles; and
- Acquire skills to manage conflicts.
- ‘Yak, yak, yak…’ – Nagging
- “You’d better stop it right NOW!” – Harsh Start-Ups
- You Are an Idiot! Criticism
- Not My Fault! Defensiveness
- ‘One-leg’ Kicking
- Failure in Repair and Failure to Repair
- Smiling Tiger, Hidden Dragon
- Confession Approach
- Physical Violence – Bullying and Threats
- More Negativity than Positivity
Chief Content Creator
Dr. John Ng
Dr Ng is Chief Passionary Officer, Meta Consulting, specializing in leadership development and hospitality consultancy. His expertise includes leadership coaching, team effectiveness and change management. He has over 25 years of consultancy and training experience with top corporations, academic institutions and NPOs. He also founded Eagles Mediation & Counseling Centre.