Preventing Conflict Escalation : Can conflicts be de-escalated? The answer is yes. It is challenging but not impossible.
There are three main phases in managing conflict: conflict de-escalation, conflict intervention, and conflict recovery. In this course, we will focus on conflict de-escalation. We do this by seeing the climate of shared vision, shared values, trust, relationship, learning and recovery. We will also be able to prevent conflicts from escalating by appreciating and applying the five levels of conflict.
- Creating Right Climate – Shared Vision
- Climate Of Shared Values
- Climate of Mutual Trust
- Climate Of Valued Relationships
- Learning, Unlearning And Relearning
- Heightened Emotional Intelligence
- Red Flags Of Conflict
- Levels of Conflict
- Problems To Solve
- Intractable Situations
- Moving from Gridlock to Dialogue
Dr. John Ng
Dr Ng is Chief Passionary Officer, Meta Consulting, specializing in leadership development and hospitality consultancy. His expertise includes leadership coaching, team effectiveness and change management. He has over 25 years of consultancy and training experience with top corporations, academic institutions and NPOs. He also founded Eagles Mediation & Counseling Centre.