5 Strategies for a Stronger Safety Culture & Take your hotel service from Ordinary to WOW!

5 Strategies for a Stronger Safety Culture : We are here to help you with answers and to navigate the safety landscape with strong information grounded in research, data and case studies. Learn how you can build a safety culture so that your managers sleep soundly at night, knowing that employees are doing their jobs safely.

Session Titles

    1. How Other Organizations View Safety
    2. So Who’s Responsible?
    3. [Strategy 1]: Be Committed
    4. [Strategy 2]: Know the Safety Culture Maturity Levels
    5. [Strategy 3]: Move Up the Safety Culture Ladder
    6. [Strategy 4]: Use the Hierarchy of Controls
    7. [Strategy 5]: Take Ownership

Take your hotel service from Ordinary to WOW! : This course will help managers to bring their service to the next level: WOW and retain customers. They will learn the secrets of outflying customer expectations. They will also change the climate of service culture in their organization and lead high performing service teams.

Session Titles

    1. Why Care About Customer Service?
    2. The Service Satisfaction Equation
    3. Arrival & Check-In
    4. Escorting to Room
    5. Rooming the Guest
    6. Departure and Check-Out
    7. Follow-Up
    8. Summary/Wrap up
Course Length

Minutes: 210
Sessions: 15

Content Creator

5 Strategies for a Stronger Safety Culture
Mr. Johnny Cheng

Johnny Cheng is Manager for Health, Safety and Environment, Singapore Aero Engine Services Pte Ltd. He has spoken on management systems at international conferences. He served with the Singapore Workplace Safety & Health Council and is a lead assessor in ISO 9001, ISO OHSAS 18001, & ISO 14001 management systems.

Take your hotel service from Ordinary to WOW!
Dr. John Ng

Dr Ng is Chief Passionary Officer, Meta Consulting, specializing in leadership development and hospitality consultancy. His expertise includes leadership coaching, team effectiveness and change management. He has over 25 years of consultancy and training experience with top corporations, academic institutions and NPOs. He also founded Eagles Mediation & Counseling Centre.