Operational Excellence with Zero Defect Mindset

ABOUT THIS COURSE

Why do some companies dominate in the space they play in? Why do they perform so well that they leave the competition trailing behind, even though they operate in the same industry, access the same suppliers and serve the same market?

In this course, you will learn how you can lead to galvanize your organization to achieve operational excellence (OpEx) and gain that edge over the competition.

We will explore practices and mindsets that set market-leading companies apart. We will delve into:

  • Problems that derail the journey to OpEx
  • Learn why a zero defect mindset holds the key to OpEx
  • How you can maximize the impact of your improvement efforts

SESSIONS

  1. What Operational Excellence Looks Like
  2. Practice #1: Quality As The Customer Sees It
  3. Practice #2: Achieving Productivity
  4. Practice #3: Avoid Waste
  5. Practice #4: Expect Zero Defects and accidents
  6. Practice #5: Detecting defects
  7. Practice #6: Leading the change process
  8. Critical Enablers of Operational Excellence

8

Sessions

72

Minutes

Bey Soo Khiang
Vice-Chairman of Royal Golden Eagle

Bey Soo Khiang is the Vice-Chairman of Royal Golden Eagle, managing world-class companies focused on resource-based manufacturing industries with assets exceeding US$18 billion and a combined workforce of 60,000 people worldwide. Previously, Soo Khiang spent 11 years at Singapore Airlines holding various key appointments. From 1995-2000, he served as Singapore’s Chief of Defence Force, strengthening and expanding ties between the SAF and other armed forces around the world.

bey koo shiang bg

Bey Soo Khiang

Vice-Chairman of Royal Golden Eagle

8

Sessions

72

Minutes

ABOUT THIS COURSE

Why do some companies dominate in the space they play in? Why do they perform so well that they leave the competition trailing behind, even though they operate in the same industry, access the same suppliers and serve the same market?

In this course, you will learn how you can lead to galvanize your organization to achieve operational excellence (OpEx) and gain that edge over the competition.

We will explore practices and mindsets that set market-leading companies apart. We will delve into:

  • Problems that derail the journey to OpEx
  • Learn why a zero defect mindset holds the key to OpEx
  • How you can maximize the impact of your improvement efforts

SESSIONS

  1. What Operational Excellence Looks Like
  2. Practice #1: Quality As The Customer Sees It
  3. Practice #2: Achieving Productivity
  4. Practice #3: Avoid Waste
  5. Practice #4: Expect Zero Defects and accidents
  6. Practice #5: Detecting defects
  7. Practice #6: Leading the change process
  8. Critical Enablers of Operational Excellence

ABOUT THE COURSE MASTER

Mr Bey Soo Khiang
Vice-Chairman of Royal Golden Eagle

Bey Soo Khiang is the Vice-Chairman of Royal Golden Eagle, managing world-class companies focused on resource-based manufacturing industries with assets exceeding US$18 billion and a combined workforce of 60,000 people worldwide. Previously, Soo Khiang spent 11 years at Singapore Airlines holding various key appointments. From 1995-2000, he served as Singapore’s Chief of Defence Force, strengthening and expanding ties between the SAF and other armed forces around the world.

(*Billed annually)